Return & Refund Policy

1. Overview

We aim to provide high-quality stationery products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund according to the terms outlined below.

2. Eligibility for Returns

Products are eligible for return only if:

• The return request is made within 7 days of delivery.
• The item is unused, unopened, and in original condition.
• The product is returned with original packaging, tags, and invoice.
• The item is not damaged due to misuse or improper handling by the customer.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or partially used stationery items.
• Customized or personalized products.
• Items damaged after delivery due to customer handling.
• Clearance or sale items (unless defective or incorrect).

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged,
• Defective, or
• Different from what was ordered,

you must report the issue within 48 hours of delivery with clear photos or videos as proof. After verification, a replacement or refund will be processed.

5. Return Process

To initiate a return:

1. Submit a return request through customer support.
2. Provide order details and reason for return.
3. Wait for approval and return instructions.
4. Pack the product securely and ship it as instructed.

Returns sent without approval may not be accepted.

6. Refund Policy

• Refunds are processed only after the returned product passes quality inspection.
• Approved refunds will be issued to the original payment method.
• Processing time: 5–10 business days after approval.
• Shipping charges (if applicable) are non-refundable unless the return is due to an error or defective item.

7. Replacement Policy

• Replacement is subject to product availability.
• If a replacement is unavailable, a refund will be issued instead.

8. Cancellation Policy

• Orders can be cancelled only before shipment confirmation.
• Once shipped, cancellation requests will be treated as returns.

9. Shipping Responsibility

• Customers may be responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping method.

10. Policy Updates

This Return & Refund Policy may be updated at any time without prior notice. Customers are encouraged to review the policy periodically.